FAQ's

Q. How do I know you have got my order?

As soon as you place an order with us and make a payment, you will receive an email confirmation to the email address you entered on your order with an order Id.

Q. I need to change something on my order, how can I do that?

If you need to change or cancel your order, please contact us immediately. If your order has not been processed yet we will make the change or cancel your order. However, if it has already been processed then we will not be able to make any changes, especially since most of our products are personalized.

Q. When will my Order get dispatched?

Since majority of the products available on the website are customised, the delivery times varies between 2-4 days. Once the product is dispatched from the warehouse, delivery times may also vary based on location.You will receive emails once your order has been dispatched.

Q. Can I track my order?

Once your order has been shipped we will send you the tracking details via E-mail or WhatsApp.

Q. Will I get a preview of what my personalised product will look like?

We have tried our best to provide images which are a close representation of the actual product. You can be rest assured that our design team will take utmost care to ensure that your product matches the image you see. Also for further queries after the order is placed we will send you the design for approval if needed.

Q. What payment methods does knitroot accept?

We accept payments via UPI (Paytm/ Gpay) and debit card bank transfer , credit/debit card , gpay , Paytm etc. We do not accept Cash On delivery.

Q. Can I return or exchange an item I bought from Youngster Clothing?

Since our products are personalised and we have created an item especially for you we do not allow exchanges or returns for any of our products.

Q. What if my product is damaged when I receive it?

We try our best to ensure that you receive your products in perfect condition. In case you receive a damaged product, please e-mail us a picture or video of the same within 1 day on youngsterclothingstore@gmail.com with your order/invoice number clearly stated in the e-mail. We will respond to you within the next 24 hours via e-mail and guide you whether you need to send the product back to us or we will just be sending you a replacement.